FAQs
Hopefully you will get your question answered here. If you don't find what you need, please visit our support page, or send a message on our contact form, or via Messenger. We'll do our best to respond ASAP.
Q: It Says My Address Is Not Found
A: In the United States, we ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Charts.
A: Apparel: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Shoes are sized according to general manufacturing standards. Please refer to the measurements provided on the shoe size charts.
Sizing Issues
In the rare event that a customer is unhappy with the fit of their shoe, we will process a free exchange. Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order. In order for a free exchange to be processed, please provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), and the new size requested. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
Q: What Is Your Return Policy?
A: We have a 30-day return policy. Exceptions apply (see below regarding personalized and/or custom orders).
Q: How Do I Return Or Exchange My Item?
A: Please contact us and let us know what the problem is! We will work with you to correct the issue. Please remember that personalized and custom printed items are made to order. Once printed, we cannot "unprint" them or return them to stock. Please carefully read these terms:
Please call or email with any questions you may have before placing a personalized or custom order . We begin producing your order immediately after your order is placed. Please understand when a personalized or custom order is submitted we will be unable to cancel or change it.
Please make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
If any item arrives damaged or if for any other reason a refund is determined to be warranted, we will process a refund for the original price of the item as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange (on items we are able to exchange) please make sure to contact us, and include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary depending on the item.
Apparel, mugs, jewelry, jewelry boxes, bowls, plates, pillows, dog beds, dog dishes, door mats: Currently we are printing mostly 8-10 day old orders, although our typical guideline is to try to print and ship orders within 3-7 business days of the time the order is placed.
Custom sneakers, custom backpacks, luggage covers, blankets, and bedding take 14-28 days for fulfillment. Holidays also affect shipping times, and we will post cutoff dates on the website.
Q: How Can I Track My Order?
A: Once your order is printed and packed, the mailing label is applied with your specific tracking label. You will receive an email letting you know your package is on the way, including your tracking ID.
Tracking U.S. Orders : USPS
International Orders: 17Track
Q: I Put My Email/Address In Wrong. Can This Be Corrected?
A: If you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know immediately.
We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.
If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email hello@frenchiefanclub.com.
If we ship your order to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: My Item Is Damaged
A: We want you to be happy with your order. If an item is damaged, please send us a photograph of the damage. Frenchie Fan Club will replace any items damaged at no additional cost.
Q: You Made A Mistake On My Order.
A: Email hello@frenchiefanclub.com and we’ll work with you to make it right, or call us at 877-870-2972. Often, this will simply requires that you send us a photo of our error so we can verify your claim and replace the item. If you help us out with this we're able to justify it easier with the supplier and get your issue resolved quickly.
Q: What happens when I enter my credit card or Paypal account info?
A: You are securely logged into your own financial account where everything is safely encrypted. There is never any financial data stored here nor is any of it accessed online, nor by any of us.